Ticket Policies
Subscription and Ticket Policies
Box Office Information:
- The Porthouse Theatre Box Office is located in the Roe Green Lobby in the Center for the Performing Arts on 糖心破解版鈥檚 糖心破解版 Campus at 1325 Theatre Drive. Beginning May 20, 2026, hours of operation are Monday-Friday, 11:30-5 p.m.
- On performance afternoons/evenings, the Porthouse Theatre Box Office is located on the grounds of Porthouse Theatre at Blossom Music Center at 3143 O鈥橬eil Road in Cuyahoga Falls. The Box Office opens two hours prior to the start of each performance.
Subscriptions:
- A subscription is a package, where you receive one ticket to each of Porthouse Theatre鈥檚 three summer shows at a discounted price. By becoming a subscriber, you receive exclusive benefits such as the ability to exchange your tickets for free the first time, free pavilion reservations, and inside knowledge about our season before we announce it to the general public.
- New subscriptions can be purchased by calling the Box Office at 330-672-3884 in early 2026.
- For a $1 fee, subscription tickets will be mailed to you if you purchase a subscription at least two weeks in advance of the date of the first show. We now offer an e-ticket option, any tickets/subscriptions purchased less than two weeks in advance will be sent as an e-ticket or available at will call.
Exchanges:
- For subscribers, the first exchange is free. Any additional exchange costs $5.00 per ticket.
- Single ticket exchanges are $5 per ticket.
- Exchanges must be completed no later than 48 hours in advance of the performance you are exchanging from, and we can only exchange tickets within the same show.
- Exchanges can be completed in person by visiting the Box Office or via phone by calling 330-672-3884.
No Refunds:
- All tickets, including subscriptions, are non-refundable. There are no exceptions.
Ticket Fees:
- Misplaced or lost tickets will be sent as an e-ticket.
- For subscribers, there is a $5.00 exchange fee per ticket if tickets are exchanged more than once.
- Please note the fees associated with purchases are as follows:
- Mailing Fee: $1 (for any mailed piece, including tickets and exchanges)*
- Subscription Fee: $5 per subscription
- Single Ticket Fee: $3 per ticket
- *Mailing fees do not apply to tickets being picked up at will call or mobile.
Single Tickets:
- Single Tickets are available for purchase in early 2026.
- Tickets can be purchased in person at the Box Office, via phone at 330-672-3884, or online at .
- All tickets must be paid for at the time of purchase, we will not hold tickets for any reason.
Pavilion Reservations:
- Pavilion Reservations for your pre-show meals can be made for the Thornbury Pavilion on the Porthouse grounds, a covered space with tables and chairs. Pavilion reservations are based on availability, and we always recommend reserving your spot early.
- Pavilion Reservations can be made via phone by calling the Box Office of by filling out the reservation form.
- Reservations must be made at least 48 hours in advance.
- Pavilion Reservations are free for subscribers. There is a $2.00 charge per person for any non-subscriber, which must be paid at the time of reservation.
- If you wish to be seated in the Pavilion with other parties or have any special requests, please indicate accordingly when you make your reservation.